Terms and Conditions

You must be at least 18 years old, resident in a jurisdiction where our service is lawfully offered, acting on your own behalf, and not registered with GAMSTOP or otherwise self-excluded. Registration confirms that all of this is true.

One account per person, household, email address, payment instrument, IP address and device is permitted. Duplicate registrations will be closed, with deposits returned and any bonus-derived winnings voided.

Verification must be completed before your first withdrawal and may be requested again later. Until it is complete, wagering may continue but payouts are held. Accounts that remain unverified for 30 days after a request may be suspended.

Your login credentials are yours alone. Activity conducted through your account is treated as your activity unless you notify us of unauthorised access without delay, and we accept no liability for losses arising from credentials you have shared.

Funds must arrive from a payment instrument held in your own name. Third-party deposits are rejected and returned, and repeated attempts are treated as a serious breach of these terms.

Withdrawals are returned to the source of deposit wherever the payment scheme allows, in line with anti-money-laundering rules. Processing takes up to three business days from approval, though your bank or wallet provider may add time beyond our control.

Customer funds are held in accounts separate from operating funds. Under the Gambling Commission's classification these arrangements offer medium protection: funds are segregated, but in the event of insolvency there is no absolute guarantee that all balances would be returned.

A settled bet stands. Where a malfunction, pricing error, connectivity failure or game-provider fault affects a result, the affected round is void and stakes are returned — a recorded outcome produced by a fault does not create an entitlement to winnings.

Each promotion carries its own rules covering qualifying deposit, wagering requirement, maximum stake while a bonus is active, game weighting, expiry period and any cap on convertible winnings. Those specific rules sit alongside these terms and prevail where the two conflict.

Bonus funds are wagered after cash unless the offer states otherwise, and a wagering requirement must be completed in full before a withdrawal releases the associated balance. Requesting a withdrawal early forfeits the outstanding bonus and anything won from it.

Low-risk or hedged patterns of play designed to clear a wagering requirement without genuine exposure — including equal stakes on opposing outcomes, systematic minimum-margin betting and coordinated play between linked accounts — will result in the offer being withdrawn and the bonus winnings removed. Your own deposited funds are never confiscated on these grounds.

Spinland Casino may end, amend or withdraw a promotion at any time. Where an offer has already been accepted and its conditions are being met in good faith, the terms in force at acceptance continue to apply for that offer.

Fraud, chargeback abuse, collusion, the use of automated software or bots, exploitation of a software defect, and the supply of false documents are grounds for immediate suspension, forfeiture of winnings and a report to the relevant authorities.

You may close your account at any time by contacting support; any remaining cash balance is returned once verification is complete. Closure requested for gambling-harm reasons is handled as a self-exclusion and cannot be reversed before the stated period ends.

We may close or restrict an account where a licence condition, a legal obligation or a safer-gambling concern requires it. Except where disclosure would be unlawful, we will tell you the reason.

Accounts with no login, deposit, wager or withdrawal for twelve consecutive months are treated as dormant. A monthly administration fee of £5 is then applied against any remaining balance, never taking it below zero, and it stops as soon as you log in.

Complaints should go first to our support team, which acknowledges within 24 hours and aims to resolve within eight weeks. If we cannot resolve the matter, we will issue a final response and refer you to our alternative dispute resolution provider, whose decision binds us but leaves your own legal rights intact.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our aggregate liability arising from your use of the service is limited to the balance in your account at the time the claim arises.

The service is provided as available. Maintenance, third-party outages, regulatory directions and events beyond our reasonable control may interrupt access, and we do not guarantee uninterrupted availability of any individual game.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. Nothing here removes any consumer protection available to you under the mandatory law of the country in which you live.